Delete Your Kozah Travels Account
You can request deletion of your Kozah Travels account and personal data at any time, either directly in the app or by email. This page explains exactly what happens when you do.
Delete it yourself, in the app
Open the Kozah Travels app, go to the Account tab, then tap Delete Account. Confirm when prompted and your request is submitted immediately.
Or request deletion by email
No longer have the app installed? Email us from the address on your account and we'll process the deletion for you.
Email support@kozahtravels.comsupport@kozahtravels.com
What gets deleted
- Your account and login credentials
- Your name
- Your email address
- Your phone number
- Saved traveller details
- Saved payment methods
- Your search history
- Saved trips
- Notification preferences
What we retain, and why
- Booking and ticketing records for paid or completed travel — airlines, hotels, and payment partners require these to exist to honour your travel, support refunds, and resolve disputes.
- Accounting records required by Canadian tax law — we are legally required to retain financial records for a set retention period regardless of account status.
- Anything required by legal obligation — for example a court order, a fraud investigation, or another binding legal requirement.
Airlines, hotels, vacation rental hosts, and our payment processor keep their own independent records of any travel you've booked through us. We cannot delete those records on your behalf — if you'd like them removed, you'll need to contact that airline, hotel, host, or payment provider directly.
We process deletion requests within 30 days. Deletion is permanent — once complete, we cannot recover your account, your data, or anything listed above.
For more on how we handle your data, read our Privacy Policy